The New Zealand Lottery Commission (Lotto NZ) has bolstered its player protection mechanisms by agreeing on a deal to leverage Neccton’s mentor software.
Aiming to reinforce its responsible gaming measures, Lotto NZ has agreed to implement Neccton’s software, mentor, a player behaviour analysis tool that alerts the operator and contacts players who display concerning gambling habits directly.
Neccton, the Austrian based firm, won a competitive procurement process to begin the relationship with Lotto NZ after proving how it could best serve its players.
The mentor software uses an AI-based solution to analyse player behaviour in real-time to prevent problem gambling habits from developing. It also recognises possible concerning gambling behaviour and aims to help both the players and operator identify issues.
Following the deal, Lotto NZ players will be notified when their deposit frequency increases significantly and provide individualised feedback to players to keep them safe from gambling harm.
Neccton’s Dr Michael Auer said of the partnership: “We are always very proud when well-established organisations use our tools to help their players. Our reach is increasing international as our reputation grows, and operators of all kinds are recognising the value of our software, and the validity of our approach to player protection, which we believe is unique.”